FAQ
Placing orders
Q: How can I place an order on your website?
A: Please register at our website first and edit your address book, https://www.lpwanspace.com/account/register, Then go ahead to shop! When you check out, please follow the steps to fill in blanks and choose the right shipping and payment method.
Q：Links don't seem to work.
A: First, we suggest you use Google Chrome to surf on our website. The server maybe just shut down. If it still doesn’t work after refreshed, could you please send the screenshot to us! Thanks for your report and sorry for the inconvenience.
Q: How can I track my package?
A: If you have logged inLPWANSPACE account when placing order, you can find the tracking information in order history. If no, any updates about this order will be sent to the email address you left in this order directly.
How to proceed customs clearance?
Q: When do I need to do the customs clearance?
A: When the packages arrive at your country, the customs will review the goods to determine if there is need of clearance. If yes, the customs will contact you. Please make sure the contact info on your order is reachable when the packages arrive at your country.
A: Usually, an invoice will be sufficient. However, there are some specific requirements for the invoice: for EU countries, the customs usually requires the EORI code on the invoice. And for countries in South America (eg. Brazil, Argentina etc.), it requires the TIN (taxi identification number) on the invoice.
Other Questions
Please contact us. https://www.lpwanspace.com/pages/contact-us